Call Announce is used in conjunction with the Follow-Me-Live Call Transfer feature. It allows you to name your mailboxes, so when you get a call you know what mailbox or department the call is coming from.

Example:
A caller dials in to your toll free number, and they are instructed to dial one for the sales department. When the caller dials one there will be a recording that says:

The only thing that you will record in that sentence is sales, the "Please hold while we transfer you to" is provided by default. The caller will then hear on-hold music, while we try to find you. When you pick up the phone, you will hear a recording that says:



If you choose to take the call you will dial a key, if not, the caller will be sent to voicemail where they can leave you a message.


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